Last but no least, consider the following thought as a strategic reasoning for Innogames as a service provider whose customer channels have different functions, that is, only one of the them accepts suggestions. to put tings in the right place as we players are costumarily unable to do so. But it seems that's one of the reasons why all of you moderators are here. It didn't work for me and I bet this is really a common situation. As stated previusly, finding the right thread in the forum to write comments and ideas was really a pain in the.ahem. A few words more than "open support-page" and "open forum in browser" near the buttons would be really helpful to specify content, specially for players seeking assistance for the first time. That said, starting from the in-game interface, when opening the settings dialog, in the settings tab, we find the "support" and "forum" buttons. Besides, many will give up writing more than one or two sentences of reasonable content, if any, I guess. If we assume that people are here to spend their time playing, we can thus imagine that in general they will not put much effort into finding the correct customer support channel, specially if there are more than one. Moreover, I'm only writing this beacause it's sunday and I have some spare time. I also don't expect that the following comment will make Innogames change radically their customer support policy, but I'm going to write it anyway given that it hasn't been fairly easy finding a suitable thread for a simple suggestion. However, I feel like I have more to add to that. How to put things in the right place is always good to know.
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